Fix broken Shopify integrations — fast
If your integration is drifting, duplicating, or silently failing, we stabilize it with instrumentation, reconciliation, and safe backfills. Week 1 triage gets you back to reliable.
Sound familiar?
If 2+ of these are true, you need us
These are the symptoms we see in every rescue engagement. You're not alone.
Orders are duplicating but nobody knows why
Retries without idempotency create phantom orders, double shipments, and angry customers.
Inventory shows different numbers in Shopify vs your ERP
Silent drift compounds over time — by the time you notice, hundreds of SKUs are wrong.
Webhooks stopped firing after the last Shopify update
API changes break your integration overnight. No alerts, no fallback — just silence.
Your sync worked for months, then silently broke
No observability means problems hide. You only find out when customers complain.
Reports don't match because historical data has gaps
Failed events disappear forever. No backfill strategy means you can't recover.
Root cause analysis
Why integrations fail
Most integrations are built to work — not built to fail gracefully. Here's what we fix in every rescue engagement.
No idempotency → retries create duplicates
Without idempotency keys, every retry creates a new order, fulfillment, or inventory change. This leads to duplicate charges, double shipments, and data corruption.
No dead-letter queue → failed events vanish
When an event fails and there is no DLQ, it is gone forever. No retry, no audit trail, no recovery. Silent data loss compounds over time.
No reconciliation → small errors compound silently
Without periodic reconciliation jobs, small mismatches between systems grow into major discrepancies. By the time you notice, fixing it requires manual intervention across thousands of records.
No backfill strategy → you can't recover from outages
When your integration goes down for an hour, how do you safely recover the missed events? Most teams have no plan, leading to permanent data gaps or risky manual imports.
No observability → problems hide until customers complain
Without dashboards, alerts, and lag monitoring, you are flying blind. The first sign of trouble is often an angry customer or a financial discrepancy in month-end reconciliation.
Week 1 triage
From chaos to clarity in 5 days
A structured plan to stabilize your integration fast
Day 1-2
Instrumentation + dashboards
We instrument your integration to see what's actually happening — event volume, success rates, lag times, and failure patterns.
Day 2-3
Identify failure modes + hotspots
We analyze your event logs to pinpoint root causes: missed webhooks, duplicates, rate limit throttling, or timeout cascades.
Day 3-4
Stabilize event handling
We add idempotency keys, implement retry logic with exponential backoff, and set up a dead-letter queue for failed events.
Day 4-5
Implement drift detection + reconciliation
We build reconciliation jobs that continuously compare Shopify to your backend systems and alert on drift before it becomes critical.
Day 5
Create safe backfill plan
We design and test a backfill strategy to recover lost data without creating duplicates or overwriting newer records.
Deliverables
What you get after triage
What's next
Ongoing retainer options
Keep your integration reliable with continuous monitoring and support
Monitor
Keep your integration healthy with continuous oversight
- Monthly reconciliation reports
- Real-time dashboards
- Alert notifications
- Quarterly reviews
Respond
Monitor + guaranteed response times when issues arise
- Everything in Monitor
- SLA response times (4hr/24hr)
- On-call availability
- Incident postmortems
Evolve
Respond + proactive improvements and maintenance
- Everything in Respond
- Proactive performance improvements
- API update maintenance
- Feature evolution roadmap
Fix my integration
Tell us what's broken. We'll respond with a clear triage plan and timeline.